Our news flash in real time

In the current context, Aircalin is adapting to the travel demands of its customers.

To enable you to [re]travel with peace of mind, the airline confirms the following flight schedule from 27 October 2024 to 29 March 2025, with flights available on all booking platforms:

• SINGAPORE: 4 rotations per week on Tuesdays, Thursdays, Fridays and Sundays
• SYDNEY: 2 rotations per week on Tuesdays and Fridays
• BRISBANE: 2 round trips a week on Wednesdays and Sundays
• AUCKLAND: 1 round trip per week on Sundays
• WALLIS NANDI: 2 rotations a week on Tuesdays and Saturdays, 3rd frequency on Thursdays from 13 December to 13 February
• PAPEETE: 1 round trip per week via Nandi on Tuesdays
• PORT-VILA: 1 round trip per week on Fridays from 13 December to 28 March.

In addition, there are a number of flights operated by our Code share partners.
For more details on flight dates, please consult the ‘Book a flight’ and ‘Upcoming flights’ sections.

In the current context, Aircalin is adapting to the travel demands of its customers.

To enable you to [re]travel with peace of mind, the company confirms the following flight schedule from July 22 to October 26, 2024, with flights available on all booking platforms:

- SINGAPORE: 5 rotations per week on Tuesdays, Wednesdays, Thursdays, Fridays, Sundays
- TOKYO: 1 rotation a week on Saturdays or Mondays until September 1, when direct flights are cancelled. Japan remains an available destination via Singapore or Sydney.
- SYDNEY: 2 rotations a week on Tuesdays or Thursdays, and Fridays.
- BRISBANE: 1 rotation a week on Sundays, 2nd frequency on Wednesdays during school vacations.
- MELBOURNE: direct flights cancelled, destination still available via Sydney or Brisbane
- AUCKLAND: 1 rotation a week on Sundays (except on 28th of July), 2nd frequency on Fridays during school vacations
- WALLIS NANDI: 1 rotation a week on Saturdays in July, then 2 rotations a week on Mondays and Saturdays, 3rd frequency on Thursdays in October.
- PAPEETE: 1 rotation per week via Nandi on Tuesdays. Direct flights cancelled.
- PORT-VILA: 1 rotation per week on Fridays during school vacations.

In addition, given the suspension of Air New-Zealand flights between Nouméa and Auckland until December 11 and Qantas flights between Nouméa and Brisbane until September 8, Aircalin is no longer able to offer codeshare flights operated by Qantas and Air New Zealand on these routes.

For further details on flight dates, please consult the "Book a flight" and "Flight schedule" sections.

As part of this new flight schedule, a new itinerary to your final destination and your new ticket will be sent to you as soon as possible by your original point of sale.
We regret any inconvenience caused by these changes and thank you for your understanding.

COMMERCIAL MEASURES FROM 2 OF AUGUST

The following measures will apply for customers holding an Aircalin ticket (beginning with 063). Customers with tickets from other airlines should contact their original point of sale.

WOULD YOU LIKE TO POSTPONE YOUR TRIP?

• Your flight has been cancelled: Postponement free of charge, to a new travel date within plus or minus 7 days of the original date. After 7 days, no change fee, but a fare readjustment fee may apply depending on the booking class.
• Your flight has not been cancelled and was initially scheduled before 27 October 2024, postponement will be: 
  • without change fees
  • without fare adjustment on direct Aircalin flights for travel up to 30 September (price adjustment for travel after this date)
  • with possible fare adjustment for travels including other airline flights if original booking class is no longer available.
• Your flight has not been cancelled and was originally scheduled for travel on or after 26 October 2024: the original ticket conditions apply (change fees, possible fare adjustment).

WOULD YOU LIKE TO CANCEL YOUR TRIP?

• Your flight has been cancelled: 
  • You can request a refund free of charge.
  • You can keep the value of your ticket as a credit note valid for 12 months if the cancelled flight is before 27 October.
• Your flight has not been cancelled and was originally scheduled before 30 September:
  • You can keep the value of your ticket as a credit note valid for 12 months from the date of commencement of travel. It will be used free of charge.
  • You can request a refund, which will be at the initial conditions of the ticket.
• Your flight has not been cancelled and was initially scheduled after 30 September 2024:
  • You can request a refund, which will be made under the original ticket conditions.

The credit note is personal and non-transferable. If it is not used in full, the difference in price will be refunded.

We would like to draw your attention to the particularly long processing times for refund requests.

If you need a cancellation certificate, please complete this form. 

If you need more information, please contact our teams. 

We regret the inconvenience caused.